Cancel a Plan or Add-On Overview

Cancel a Plan or Add-On Overview

Parents can cancel a subscription plan or remove add-ons at any time from their Family School account. This article explains how to cancel:

  • A Parent or Student Premium Plan

  • A Coached Class Add-On

  • An Academic Suite Add-On


Cancel a Coached Class or Academic Suite Add-On

Steps

  1. Sign in to your parent account at www.familyschool.org

  2. Select My Account from the top menu

  3. Click My Family

  4. Locate the student account card

  5. Under Coached Class or Academic Suite, click the dropdown arrow and then the red trash can icon

The add-on will be cancelled per billing policy.

Cancel a Parent or Student Premium Plan

Steps

  1. Sign in to your parent account

  2. Go to My Account → My Family

  3. Locate the account you want to cancel

    • Parent account for the Parent Plan

    • Student account for the Student Plan

  4. Under Membership, click the red trash can icon

The plan will be canceled based on the current billing cycle.

What Happens After Cancellation

  • Access remains active through the end of the billing period

  • No new charges will occur after the cancellation date

  • Student progress and course access may be limited after access ends

  • Previously completed work may still be visible while the account remains active

Important Billing & Refund Information

All cancellations and refunds follow the official policy:

AHS Worldwide Billing & Refund Policy
 https://ahs-images.s3.us-east-1.amazonaws.com/files/AHS+Worldwide+Billing+and+Refund+Policy+vF.pdf


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